Return Policy
Returns
How to Request a Return
We hope you love your Reemah Luxe purchase. However, if you change your mind, you may request a return within 14 days of receiving your order.
After notifying us, you must return the item within a further 14 days.
To be eligible for a return, the item must be:
- Unworn and unused
- Unwashed and free from marks, makeup, perfume or odours
- Returned with all original tags attached
- Returned in its original packaging
- In a condition suitable for resale
We reserve the right to reduce/refuse the refund request if an item has been handled beyond what is reasonably necessary to inspect it or has been returned in an unsuitable condition.
Please contact us through our website contact form, Instagram, TikTok or WhatsApp before returning an item.
Include your:
- Full name
- Order number
- Item you wish to return
- Reason for the return
Return instructions and the return address will then be provided.
Please do not send an item back without contacting us first.
Return Postage
Customers are responsible for return postage costs when returning an item because they have changed their mind, selected the wrong colour or no longer require the item.
We recommend using a tracked postal service and keeping your proof of postage. Returned items remain the customer’s responsibility until they are received by Reemah Luxe.
Original return postage costs are non-refundable unless the item is faulty, damaged or incorrect.
Incorrect, Faulty or Damaged Items
Please inspect your order when it arrives.
If you receive an incorrect, faulty or damaged item, contact us as soon as possible, preferably within 7 days of delivery. Please include your order number and clear photographs of the item and packaging.
Where the mistake is ours, Reemah Luxe will cover reasonable return postage costs and arrange a replacement or refund.
Reporting an issue outside the preferred seven-day period does not affect your statutory rights.
