Refund Policy
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be made to your original payment method within 14 days of receiving the returned item or receiving acceptable evidence that it has been sent back.
Your bank or payment provider may require additional time to show the refund in your account.
When an entire order is cancelled and returned, the original standard delivery charge will not be refunded.
Non-Returnable Items
We cannot accept change-of-mind returns for:
- Personalised or custom-made items
- Items returned worn, washed, damaged, marked or without their original tags
- Items returned outside the permitted returns period
This does not apply where an item is faulty, damaged, incorrect or not as described.
Exchanges
We do not currently offer direct exchanges.
If you would like a different colour or style, please return the original item in accordance with this policy and place a new order.
