Delivery
Reemah Luxe currently delivers throughout the United Kingdom and the Republic of Ireland.
UK delivery includes England, Scotland, Wales and Northern Ireland.
UK Delivery
Standard UK delivery usually takes 2–3 working days after dispatch.
Delivery times are estimates and may be affected by weekends, bank holidays, busy periods or circumstances outside our control.
Delivery charges will be displayed at checkout before payment is completed.
Republic of Ireland Delivery
Delivery to the Republic of Ireland usually takes approximately 3–5 working days after dispatch.
International delivery times are estimates and may be affected by customs processing, public holidays or courier delays.
Customers ordering from the Republic of Ireland may be required to pay import VAT, customs charges or courier handling fees. These charges are not included in the product or delivery price unless clearly stated at checkout and are the responsibility of the customer.
Order Processing
Orders are processed and dispatched from Monday to Friday, excluding UK bank holidays.
You will receive a dispatch confirmation when your order has been sent. Please ensure that your delivery address is correct before completing your purchase.
Reemah Luxe cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
Returns
We hope you love your Reemah Luxe purchase. However, if you change your mind, you may request a return within 14 days of receiving your order.
After notifying us, you must return the item within a further 14 days.
To be eligible for a return, the item must be:
- Unworn and unused
- Unwashed and free from marks, makeup, perfume or odours
- Returned with all original tags attached
- Returned in its original packaging
- In a condition suitable for resale
We reserve the right to reduce the refund if an item has been handled beyond what is reasonably necessary to inspect it or has been returned in an unsuitable condition.
How to Request a Return
Please contact us through our website contact form, Instagram, TikTok or WhatsApp before returning an item.
Include your:
- Full name
- Order number
- Item you wish to return
- Reason for the return
Return instructions and the return address will then be provided.
Please do not send an item back without contacting us first.
Return Postage
Customers are responsible for return postage costs when returning an item because they have changed their mind, selected the wrong colour or no longer require the item.
We recommend using a tracked postal service and keeping your proof of postage. Returned items remain the customer’s responsibility until they are received by Reemah Luxe.
Original return postage costs are non-refundable unless the item is faulty, damaged or incorrect.
Incorrect, Faulty or Damaged Items
Please inspect your order when it arrives.
If you receive an incorrect, faulty or damaged item, contact us as soon as possible, preferably within 7 days of delivery. Please include your order number and clear photographs of the item and packaging.
Where the mistake is ours, Reemah Luxe will cover reasonable return postage costs and arrange a replacement or refund.
Reporting an issue outside the preferred seven-day period does not affect your statutory rights.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be made to your original payment method within 14 days of receiving the returned item or receiving acceptable evidence that it has been sent back.
Your bank or payment provider may require additional time to show the refund in your account.
When an entire order is cancelled and returned, the original standard delivery charge will not be refunded.
Non-Returnable Items
We cannot accept change-of-mind returns for:
- Personalised or custom-made items
- Items returned worn, washed, damaged, marked or without their original tags
- Items returned outside the permitted returns period
This does not apply where an item is faulty, damaged, incorrect or not as described.
Exchanges
We do not currently offer direct exchanges.
If you would like a different colour or style, please return the original item in accordance with this policy and place a new order.